Terms and Conditions

Terms and Conditions

Last updated: 9 August 2026

These Terms and Conditions apply when you use the OneGo Cleaning Masters website, request a quote or book a cleaning service.

Quotes and bookings

Quotes are based on the information you provide, including location, property size, item type, condition and the service required. Final pricing may change if the job details are different when our team arrives.

Access and customer responsibilities

Please make sure we can access the property at the agreed time and that electricity, water and safe working access are available where needed. Please tell us about delicate materials, previous treatments, existing damage, heavy staining, odours or special instructions before work starts.

Cleaning results

We aim to deliver a professional clean using suitable equipment and methods. Some stains, odours, wear marks, dye transfer, shrinkage risks or pre-existing damage may not be fully removable. Where visible, we will give practical advice about limitations.

Cancellations and rescheduling

If you need to cancel or reschedule, please contact us as early as possible. Late cancellations or missed appointments may affect availability or charges.

Payments

Payment terms will be confirmed at booking or invoice stage. Services should be paid for as agreed unless a different written arrangement has been made.

Complaints

If something is not right, please contact us promptly with photos and booking details so we can review the issue and advise on the next step.

Website information

Website content is for general guidance only. Service availability, pricing and timing may change depending on location, workload and job requirements.

Contact

For questions about these terms, contact OneGo Cleaning Masters through our Contact page.