Privacy Policy

Privacy Policy

Last updated: 9 August 2026

OneGo Cleaning Masters provides professional cleaning services across London. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, request a quote, book a service or contact our team.

Information we collect

• Name, phone number, email address and service address when you request a quote or booking.
• Cleaning service details, such as carpet cleaning, sofa cleaning, upholstery cleaning, rug cleaning, mattress cleaning, home cleaning or end-of-tenancy cleaning.
• Messages, form submissions, appointment details and customer support notes.
• Website usage information, cookie choices and analytics data where you allow optional cookies.

How we use information

We use information to respond to enquiries, provide quotes, arrange bookings, deliver cleaning services, improve our website, manage customer communication and keep reasonable business records. We do not sell your personal information.

Lawful use and retention

We process information where it is needed to respond to your request, perform a service, meet legal or accounting obligations, improve our website with consent-based analytics, or protect our legitimate business interests. We keep information only for as long as reasonably needed for these purposes.

Sharing information

We may share limited information with trusted providers that help us operate the website, host forms, manage communications, provide analytics or support bookings. We only share what is necessary.

Cookies

Essential cookies help the website work. Optional analytics or marketing cookies are used according to your cookie choices. See our Cookie Policy.

Your rights

You can ask to access, correct or delete your personal information, or object to certain uses of it. Please contact us through our Contact page.