+44 7570 563799Free quote Quotes and bookings
Quotes are based on the details you provide, including location, property size, item type, condition and service required. The confirmed price may change if the job details differ when the team arrives. We confirm the service, availability and price before work is agreed.
Access and preparation
Please provide safe access at the agreed time, with electricity and water where needed. Tell us about delicate materials, previous treatments, existing damage, heavy staining, odours, children, pets or other special instructions before work starts.
Cleaning results
We use a suitable method for the material and condition. Some stains, odours, wear marks, dye transfer, shrinkage risks or pre-existing damage may not be fully removable. Where relevant, we explain practical limits before treatment.
Changes and cancellations
If you need to cancel or reschedule, contact us as early as possible. Late cancellations or missed appointments may affect availability or charges.
Payment and concerns
Payment terms are confirmed at booking or invoice stage. If something is not right, contact us promptly with your booking details and photos so we can review the issue and advise on the next step.
Website information
Website content is general guidance. Availability, prices and timing can change with location, workload, access and the requirements of the job. The price guide shows starting amounts, not fixed quotations.
Contact
Questions about these terms? Contact OneGo Cleaning Masters, email info@onegocleaningmasters.co.uk or call +44 7570 563799.
Our team can answer questions about a quote, service, privacy or cookie choice.